Contact Us

Welcome to Grovella 👋

At Grovella, we believe online shopping should be convenient, straightforward, and enjoyable. Whether you are searching for fashion and accessories, beauty essentials, household products, lifestyle items, or seasonal discoveries, our diverse collections are designed to offer practical choices for everyday life.

From clothing, footwear, and bags to home accessories, personal care items, and useful daily essentials, we bring together products across multiple categories in one convenient online store.

Our customer service team is available to assist with product information, order updates, shipping enquiries, payments, returns, refunds, and other store-related questions.

Contact Information

📍 Address:
45 Manor Leas Close
Lincoln, England LN6 8DE
United Kingdom

📧 Email:
help@grovella.com

📱 Phone:
+44 7438 925620

🕘 Customer Service Hours:
Monday to Friday, 9:00 AM–6:00 PM
UK Time, excluding public holidays

When contacting us about an existing order, please include your full name, order number, and the email address used during checkout. This information will help our customer service team locate your order and respond more efficiently.

For damaged, defective, missing, or incorrect products, please include clear photographs of the item, packaging, and shipping label where applicable.

Please note that Grovella primarily operates as an online retailer. The business address listed above is provided for business correspondence and must not be used as a return address unless our customer service team has approved your return and provided the correct return instructions.

Need more assistance? Contact our friendly customer service team, and we will respond as soon as reasonably possible.

Thank you for visiting Grovella.